Strategic Business Unit
: Supply Chain Planning
Job Title
: Client Support & Liaison Officer
Job Type
: Entry level
Purpose of Position:
We are looking for a proactive, solutions-oriented Client Support & Liaison Officer to join our team. This dynamic hybrid role combines elements of customer liaison, technical support, and logistics coordination. You will be the go-to contact for customer delivery queries, route planning insights, and product support, ensuring a seamless experience across the supply chain.
Summary of key job outputs / Key performance areas (KPA’s):
Key Responsibilities
- Serve as a key liaison between our planning team, stores, and drivers.
- Provide real-time assistance with delivery queries and vehicle incidents.
- Monitor and manage vehicle events, route adherence, and fleet activity.
- Handle support tickets related to our systems and escalate where necessary.
- Follow tickets through to resolution, providing timely feedback to customers.
- Compile and share logistics KPI reports with clients.
- Support the administration and performance of vehicle telematics and tracking systems.
- Participate in after-hours support on a rotational basis (1–2 weeks per month).
Desired skills that will be beneficial:
Key requirements:
- Strong written and verbal communication skills in English, with clear and professional phone and email etiquette.
- A customer-focused mindset with a results-driven attitude.
- The ability to troubleshoot problems logically and escalate appropriately.
- An understanding of logistics processes and fleet management.
- Confidence in working independently as well as collaboratively within a team.
- High attention to detail, organizational skills, and the ability to work well under pressure.
- Intermediate proficiency in Microsoft Office (especially Excel and Word).
- Advantageous: basic IT knowledge (MS Teams, file path navigation in Microsoft, general software usage)
Ideal for the following candidates:
- Outgoing
- Confident and resourceful.
- Working in a fast-paced environment.
- Solving problems, and making things happen.
- Comfortable juggling logistics queries, system tickets, and internal coordination — all with a sense of urgency and professionalism.
Experience required:
- Exposure to technical support or IT helpdesk systems preferred.
Qualifications required:
- A diploma or degree in Road Transport, Logistics, or a related field OR 1–3 years of experience in the distribution or logistics industry.
- Basic IT certification or experience with technical systems is an advantage.
